Booking & Cancellation Policy

• Appointments: All therapy sessions must be booked in advance. You can schedule appointments through our website, by phone, or via email.

• Initial Consultation: An initial online or phone consultation is required for all new clients. This helps us understand your needs and determine the best course of action.

• Confirmation: Once your appointment is booked, you will receive a confirmation email or message with the details of your session.

• Cancellation and Rescheduling: We require at least 24 hours' notice for cancellations or rescheduling of appointments. Cancellations made with less than 24 hours' notice may incur a cancellation fee.

• Late Arrivals: If you arrive late to your appointment, your session will still end at the scheduled time to ensure fairness to other clients. If you are more than 15 minutes late, we may need to reschedule your appointment, and a fee may apply.

• No-Shows: Clients who do not show up for their scheduled appointment without prior notice will be charged the full session fee.

• Payment: Payment is required at the time of booking. We accept various payment methods, including credit/debit cards and online payment platforms.

• Confidentiality: All client information and session details are kept strictly confidential in accordance with our privacy policy.

• Pre- and Post-Care: We provide pre- and post-care support for all therapy services. Please reach out to us if you have any questions or need additional assistance before or after your sessions.

• Support: Our team is here to support you throughout your healing journey. If you have any concerns or need to discuss your treatment plan, please do not hesitate to contact us.

 

By booking a session with us, you agree to adhere to this booking policy and agree to the terms outlined in the client contract agreement that will be sent out via email. Thank you for choosing our therapy services; we look forward to supporting you on your path to healing and wellness.

 

Privacy Policy

1. Introduction

Welcome to Soulistics ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information.

2. Information We Collect

We collect personal information to provide you with our counselling and therapy services. This information may include:

• Personal Identification Information: Name, address, email address, phone number, and date of birth.

• Health Information: Medical history, mental health history, current medications, and any other health-related information you provide.

• Payment Information: Credit card details, billing address, and payment history.

• Usage Data: Information about how you interact with our website, including IP address, browser type, and browsing behaviour.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Services: To deliver counselling and therapy services to support your mental health needs.

• To Communicate: To respond to your inquiries, schedule appointments, and send you service-related communications.

• To Improve Services: To enhance our services based on your feedback and interactions.

• To Process Payments: To manage billing and payments for our services.

• To Comply with Legal Obligations: To adhere to legal and regulatory requirements.​

4. Confidentiality and Disclosure

We are committed to maintaining the confidentiality of your information. We will not disclose your personal information except in the following circumstances:

• With Your Consent: When you have given us explicit permission to share your information.

• To Service Providers: To third-party service providers who assist us in delivering our services, subject to confidentiality agreements.

• For Legal Reasons: When required by law, regulation, or legal process to disclose your information.

• In Emergency Situations: When necessary to protect your safety or the safety of others.

5. Data Security

We take appropriate measures to protect your personal information from unauthorised access, use, or disclosure. These measures include physical, technical, and administrative safeguards.

6. Your Rights

You have the right to:

• Access Your Information: Request a copy of the personal information we hold about you.

• Correct Your Information: Request corrections to any inaccurate or incomplete personal information.

• Delete Your Information: Request the deletion of your personal information, subject to certain exceptions.

• Restrict Processing: Request the restriction of processing your personal information under certain conditions.

• Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: soulisticsco@gmail.com

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Terms & Conditions

By participating in our therapy sessions you agree to the following terms and conditions. Please read these terms carefully before proceeding with any therapy sessions.

1. Acceptance of Terms

By booking and participating in our therapy sessions, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

2. Eligibility

To participate in our therapy sessions, you must:

• Be at least 18 years old.

• Complete a thorough medical and psychological assessment conducted by our team.

• Provide truthful and accurate information about your health history.

3. Confidentiality

We are committed to maintaining the confidentiality of your personal information and therapy records in accordance with our Privacy Policy.

4. Nature of Therapy Sessions

Our therapy sessions may include traditional counselling methods as well as the use of services such as breath work, sound therapy and energy healing.

5. Risks and Medical Disclaimer

• Personal Responsibility: You acknowledge that participation in therapy sessions, including those involving sound, breath work and energy healing, is at your own risk. You agree to take full responsibility for your physical, mental, and emotional well-being.

• Medical Consultation: You must consult with your healthcare provider before starting any therapy. Our sessions are not intended to diagnose, treat, cure, or prevent any medical condition.

• Potential Risks: You understand that the use of sound, breath work and energy healing can involve emotional feelings being brought up. You agree to disclose any pre-existing medical conditions or medications you are taking and any previous history of mental health problems during the initial consultation.

• Emergency Situations: In the event of an emergency during a session, we will take appropriate action to ensure your safety, including contacting emergency medical services if necessary.​

6. Consent and Waiver

• Informed Consent: By participating in our therapy sessions, you provide informed consent to the use of sound, breath work and energy healing and acknowledge that you have been informed of the potential risks and benefits.

• Waiver of Liability: You agree to waive and release Soulistics and its practitioners from any and all claims, liabilities, damages, or expenses arising from your participation in therapy sessions, including those involving breath work, sound and energy healing.

7. Payment and Cancellation Policy

• Fees: Fees for therapy sessions will be communicated to you prior to booking. Payment is due at the time of service unless otherwise agreed upon.

• Cancellation: If you need to cancel or reschedule a session, please provide at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.

8. Code of Conduct

Participants are expected to conduct themselves in a respectful and appropriate manner during all therapy sessions. Any disruptive or inappropriate behaviour may result in termination of services.

9. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. We will notify you of any changes by posting the new Terms and Conditions on our website and updating the "Last Updated" date. Your continued participation in therapy sessions constitutes acceptance of the updated Terms and Conditions.

10. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at: soulisticsco@gmail.com